Return Policy

Last Updated:

Overview

At Shroxxenghul, we are committed to ensuring your complete satisfaction with our seasonal home styling services. This Return Policy outlines our policies regarding cancellations, refunds, and service adjustments. We understand that circumstances change, and we strive to be fair and transparent in all our dealings with clients.

Please read this policy carefully before booking our services. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.

Service Cancellation Policy

Cancellation by Client

We understand that plans can change. If you need to cancel your scheduled service, please notify us as soon as possible. Our cancellation policy is structured as follows:

• More than 14 days before scheduled service: Full refund of any deposit paid, minus a small administrative fee
• 7-14 days before scheduled service: 75% refund of deposit
• 3-7 days before scheduled service: 50% refund of deposit
• Less than 3 days before scheduled service: No refund of deposit, but credit may be applied to future services
• Same-day cancellation or no-show: No refund or credit available

Cancellation by Company

In rare circumstances, we may need to cancel or reschedule your service due to unforeseen circumstances such as severe weather, illness of staff members, or supply chain issues. In such cases:

• We will provide as much advance notice as possible
• You will receive a full refund of any payments made
• We will work with you to reschedule at your earliest convenience
• Priority booking will be offered for the rescheduled service

Refund Policy

Service Satisfaction

Your satisfaction is our priority. If you are not completely satisfied with our styling services, please contact us within 48 hours of service completion. We will:

• Listen to your concerns and understand what didn't meet your expectations
• Offer to return and make adjustments at no additional cost
• Provide alternative solutions when adjustments aren't feasible
• Consider partial refunds on a case-by-case basis for services that significantly did not meet agreed specifications

Refund Processing

When a refund is approved, please allow the following processing times:

• Credit card refunds: 5-10 business days depending on your card issuer
• Bank transfer refunds: 3-5 business days
• Check refunds: 7-14 business days (including mail delivery)

Refunds will be issued to the original payment method used for the transaction. If this is not possible, we will work with you to find an alternative solution.

Rescheduling Policy

We offer flexible rescheduling options to accommodate changes in your plans:

• First reschedule: Free of charge if requested more than 7 days in advance
• Second reschedule: May incur a small administrative fee
• Subsequent reschedules: Subject to availability and may require additional fees
• Season changes: If rescheduling to a different season, price differences may apply

Deposit Policy

To secure your booking, we require a deposit at the time of scheduling. The deposit structure is as follows:

• Essential packages: 25% deposit of total estimated cost
• Premium packages: 30% deposit of total estimated cost
• Luxury packages: 35% deposit of total estimated cost
• Custom or large-scale projects: Deposit amount determined during consultation

The remaining balance is due upon completion of the service, unless alternative payment arrangements have been made in advance.

Damage and Liability

During Service

While we take every precaution to protect your property during our styling services, in the unlikely event that damage occurs:

• Please notify us immediately or within 24 hours of discovering the damage
• Document the damage with photographs if possible
• We will assess the situation and work with you to find an appropriate resolution
• Our liability is limited to the cost of repair or replacement of damaged items

Decoration Care

For rental decorations included in our packages:

• Items should not be moved or modified after installation without our approval
• Damage to rental items due to misuse or neglect may result in charges
• Normal wear during the rental period is expected and not charged
• Missing items at the time of removal will be charged at replacement cost

Weather-Related Policies

San Diego enjoys favorable weather, but occasionally conditions may affect our services:

• Light rain: Services typically proceed as scheduled with appropriate precautions
• Heavy rain or storms: Services may be rescheduled without penalty
• Extreme heat advisories: Services may be adjusted to earlier morning hours
• Natural disasters: Full refund or free rescheduling available

Special Circumstances

We understand that life can be unpredictable. For special circumstances such as family emergencies, health issues, or other unforeseen events, please contact us directly. We will work with you on a case-by-case basis to find a fair and compassionate solution.

How to Request a Refund or Cancellation

To request a refund or cancel your service, please contact us through one of the following methods:

• Phone: Call us at +1 619-354-5019 during business hours
• Email: Send your request to callback@shroxxenghul.world
• In writing: Mail your request to 1855 1st Ave, San Diego, CA 92101

Please include your booking reference number, the date of your scheduled service, and the reason for your request. We aim to respond to all refund requests within 2 business days.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified policy.

Contact Us

If you have any questions about this Return Policy or need assistance with a refund or cancellation, please contact us:

Shroxxenghul
1855 1st Ave, San Diego, CA 92101
Phone: +1 619-354-5019
Email: callback@shroxxenghul.world